Charleston, SC 29401 - Berkeley County
(855) 605-4668
About Gildan Retail Customer Service:
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Categories: Customer Service Representatives and Agents Brokers & Planning Services
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3 Things You Might Not Know Working At A Liquor Store
Going to a new job is stressful. When you are working in an industry that has hundreds of products can be overwhelming, especially being new. Hello my name is Tommy M and welcome to what I hope will...
5 learnings from classifying 500k customer messages with LLMs vs traditional ML
Learnings from building text-classification for customer chat messages with AI.
What Will Win the Next 5 Years in Financial Services?
To keep up with potentially disruptive competitors, financial firms must embrace connected data and planning.
Macy's just signaled the end of department stores as we know them
The department-store chain is testing self-service systems, meaning customers would serve themselves instead of finding a salesperson.
Customer Service or Cheapest Price?
When does customer service become more valuable than price? Well I guess that all depends on what you are buying. For instance, if you are buying a gallon of milk or a loaf of bread, then I think price can out weigh customer service.
5 Examples of Great Customer Service
Let’s start with the bad news: 78% of transactions were bailed on because of a poor customer service experience. It takes 12 positive experiences to make up for one negative experience And now…
Is Your Customer Service Strategy Hurting Your Brand?
The world of customer service has experienced drastic change over the past decade. While your employees on the frontline – your customer service representatives – continue to handle hundreds of c…
Align Sales and Customer Service Departments for Increased Growth
We're making the case why close collaboration between Sales and Customer Service departments is a smart business move.
When Customer Service Gets Lost in Translation
The words you use in customer service make a huge difference in customer perception.
Do ‘captive customers’ deserve customer service excellence?
A government employee questioned whether my service teaching had any value for his department. After all, he reasoned, why bother providing customer service excellence to “captive customers” who have no choice? I’ve got many answers to this loaded question.
Measure Your Customer Service Results with Mystery Shopper
An American Express Survey indicated that “3 out of 5 Americans (59%) would try a new brand or company for a better service experience.”<br>Much like the importance of aligning your sales and marketing teams to drive growth, it is equally important to align your customer service reps and customers (in a sense) to ensure a shared view of your product, service, or brand’s reputation, likely all of the above<br>One of the biggest mistakes companies make is assuming customer views.<br>How are…
The Customer-Service Quandary: Touchy Feely or Do It Yourself?
The measure of good customer service is that people like you at the end of it. But there are two schools of thought on how to get there: build a personal relationship with the customer or emphasize judicious use of his time.
Customer Service, Is It In Your DNA?
Shep Hyken shares the moment he realized his passion was customer service, and how it's part of who he is, and poses questions to help you determine if you h...
Five Customer Service Practices That Drive Consumers Crazy
The author outlines five bad customer service practices that occur all too often in spite of the modern day supposedly being the "marketing era."
Customer Service Edge Cases. To Empower or Not to Empower?
Have you noticed the change in professional sports television viewing over the past few years where it’s become standard for a rules official, oftentimes a former referee, to provide expert interpretations of the rules and judgment calls in instant replay situations. If you’re not into sports, just take my word for it. My point is that if you’ve worked as a leader in a contact center, chances are you’ve felt like that rules official a time or two<br>It’s been nearly two years…
Uptime Important When Selecting A Cloud Telephone Service Provider
Read why your business should expect 99.999% uptime from the cloud telephone service provider to guarantee reliability and continuity for your communications.
PLAN WELL & EXECUTE: Customers have a role in good customer service
More often than not, when you are a good customer you receive better customer service. When we have been on the delivery side of customer service, it's easier to realize how important it is to reward a good customer.
What Can the Mandalorian Teach You About Your Customer Service?
The Mandalorian is unique with certain habits, mannerisms, and actions. So, what can the Mandalorian teach you about your customer service?
12 Statistics that Show Millennials Expect Even More from Customer Service
While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I want it…
5 Customer Service Interview Questions Every Manager Should Be Asking
You know how important it is to deliver quality customer service if you want your business to succeed, but do your employees? Finding someone that has that special mix of skills that will make them a…
